APPLICATIONS / BUSINESS ANALYST with solid skills in systems development, user support, technical troubleshooting, quality assurance, problem solving, and documentation. Ten years' previous business experience.

	Skilled in determining system requirements and specifications for complex application development projects.
	Able to communicate effectively with multifunctional teams, programmers, and technical staff at all levels.
	Strong customer service orientation. Experienced in communicating with users, resolving problems, and meeting specific technical and business needs.
	Effective project manager with ability to coordinate multiple projects simultaneously.

Microsoft Windows 3.x, 9x, and NT, DOS, Microsoft Office, Corel Office Suite, Microsoft Project, Lotus Notes, Novell GroupWise, Internet Explorer, Netscape Communicator, Flow Chart, IBM Client Access, LAN / WAN, Visual Basic.




WASHINGTON JUDICIAL DEPARTMENT – Walla Walla, Washington
Systems Analyst (1996-Present)

	Assess users' needs to determine functional and business requirements for new software applications.
	Conduct and document QA testing on all newly developed applications.
	Work closely with onsite managers to coordinate multiple software installations.
	Create training manuals for new applications and develop help files to meet needs of specific users.
	Provide training and technical support to users throughout Washington.

Business Analyst (1994-1996)

	Hired specifically to resolve onsite operational issues during major conversion project affecting county / state computers and numerous data fields.
	Proposed innovative solutions that resolved workflow problems.
	Maintained ongoing communication with the Information Systems (IS) Department.
	Created new procedure manuals.

Previous Business Experience – Ten years

	Founded, managed, and operated two successful small businesses.
	Developed and administered company policies.
	Created business and marketing plans.
	Conferred with lawyers, accountants, and marketing staff to ensure that company goals were met.

PORTLAND STATE UNIVERSITY – Portland, Oregon
B.S. Computer Science (1994)




Project Management Institute
International Society of Business Analysts
Big Brother Society

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